Return Policy

At Mako Shop, we want you and your pet to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days of the purchase date. Please ensure that the item is unused and in its original packaging. We offer a hassle-free return process, and your satisfaction is our top priority.

Here are the Instructions to Submit a return request

Click on Submit a Return Request in the footer menu or Click on the following link or copy and paste in your web browser  and Log in to your account: 

               https://makoshoppets.com/account

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click Request return.

 If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.